Privacy Policy | Safari Rolodex Africa

1. Introduction

Safari Rolodex Africa ("we", "us", or "our"), managed by FCN VISUALS, operates the safari booking leads platform at safarirolodex.africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, whether as a traveler, tour operator, or accommodation provider.

2. Information We Collect

2.1 Account Information

Full name, email address, and phone number
Account type (traveler, tour operator, or accommodation provider)
Company name and license number (for operators)
Property details and verification documents (for accommodations)
Language and theme preferences

2.2 Safari Request Data

Travel dates, destinations, group size, and budget
Special requirements and trip preferences
Itineraries, invoices, and booking confirmations

2.3 Communication Data

Chat messages between travelers and operators
Support conversations and dispute communications
Reviews and ratings submitted on the platform

2.4 Usage & Technical Data

IP address, browser type, device information
Pages visited, session duration, and referral sources
Online/offline status and last activity timestamps

3. How We Use Your Information

To connect travelers with verified tour operators and accommodation providers
To process safari requests, proposals, and bookings
To manage credits, invoices, and commission payments
To verify operator licenses and accommodation documents
To send booking confirmations, reminders, and notification emails
To moderate content, resolve disputes, and prevent abuse
To improve platform features, analytics, and SEO performance
To translate chat messages for multilingual communication

4. Information Sharing

We share your information only in these circumstances:

Between matched parties: When a traveler's request is matched with operators, relevant trip details are shared to facilitate proposals.
Accommodation providers: Booking details are shared with properties when operators make reservation requests.
Payment processors: Transaction data is shared with AzamPay for credit purchases and payments.
Admin & country managers: Platform administrators access data to verify accounts, manage disputes, and ensure quality.
Legal requirements: When required by law or to protect the rights and safety of our users.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure authentication with email verification and OTP, row-level security policies on all database tables, and role-based access controls. Operator documents and sensitive files are stored in secure, access-controlled storage buckets.

6. Data Retention

We retain your data for as long as your account is active. Chat messages, booking records, and invoices are retained for business and legal compliance. You may request account deletion, which will remove your personal data subject to our legal obligations. Operator verification documents are retained for the duration of the license validity period.

7. Your Rights

Access and download your personal data
Correct inaccurate information in your profile
Request deletion of your account and associated data
Opt out of marketing communications
Change your language and display preferences at any time

8. International Data Transfers

Our platform serves users globally. Data may be processed in different jurisdictions. By using Safari Rolodex Africa, you consent to the transfer of your information to servers and service providers outside your country of residence, subject to appropriate safeguards.

9. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at info@safarirolodex.africa or call +255 764 178 757.

Safari Rolodex Africa, Arusha, Tanzania. Managed by FCN VISUALS.